How to cancel the Cleanup subscription (and get a refund)
If you landed here, you probably saw a Cleanup charge you didn't expect, or a free trial is about to turn into $7.99 a week. Good news: canceling takes less than a minute, and you can still ask Apple for a refund afterwards. Below are the exact steps for iPhone, iPad and Mac, what to do when Cleanup doesn't show up in your subscriptions, and how to word a refund request so it has a real chance.
Prices and plan names were checked on the US App Store on 10/11/2026. Full disclosure: we make Nino, another photo cleaner. I'll only mention it at the end.
- Cancel Cleanup on iPhone (step by step)
- Cleanup isn't in my subscriptions: what now?
- Canceling during the free trial
- How to get a refund for Cleanup
- What you were actually charged
- After canceling: keep your photos clean without a weekly bill
Cancel Cleanup on iPhone (step by step)
Cleanup is billed through your Apple Account, so the subscription lives in iOS Settings, not inside the app. There is no "cancel" button in Cleanup itself that replaces the Apple one.
From the Settings app
- Open Settings.
- Tap your name at the very top.
- Tap Subscriptions.
- Tap Cleanup (it may appear as "Cleanup: Phone Storage Cleaner" or "Cleanup Pro").
- Tap Cancel Subscription (or "Cancel Free Trial"), then confirm.
The line under the plan now says "Expires on [date]". That's your confirmation: no renewal after that date.
From the App Store app
Same result, other door: open the App Store, tap your profile picture top right, then Subscriptions, pick Cleanup and cancel.
On a Mac or a Windows PC
On a Mac, open the App Store, click your name at the bottom left, then Account Settings › Subscriptions › Manage. On Windows, use the Apple Music or Apple TV app: your name › View My Account › Subscriptions › Manage. Sign in with the Apple Account that paid.
This is the number one mistake. Removing Cleanup from your home screen leaves the subscription running on your Apple Account, and the weekly charge keeps coming. Always cancel in Settings first, then delete the app if you want.
Cleanup isn't in my subscriptions: what now?
If you see the charge but not the subscription, it's almost always one of these three situations.
You're signed in with another Apple Account
Check the email address on your Apple receipt (search your inbox for "Your receipt from Apple" and "Cleanup"). If it's a different Apple Account, sign in with that one under Settings › Media & Purchases, then go back to Subscriptions.
A family member subscribed
With Family Sharing, the organizer pays for purchases made by other members. The subscription only shows on the device and Apple Account that started it, so ask your family.
The subscription already expired
Expired plans sit in an "Inactive" list at the bottom of the Subscriptions screen. If Cleanup is there, nothing will renew. A recent charge can still be refunded, see below.
Apple bills the charge, so your statement usually shows APPLE.COM/BILL, not "Cleanup". The App Store listing names the seller as DEEP FLOW SOFTWARE SERVICES - FZCO, with a "© Codeway 2020" copyright line. Your Apple receipt email is the clearest place to see that it was Cleanup.
Canceling during the free trial
The App Store currently presents Cleanup's offer as "Free for 1 week, then $7.99/week after trial". The trial converts automatically unless you cancel at least 24 hours before it ends.
When you cancel during a trial, Apple usually ends the trial access right away or at the end date depending on the app; either way, you won't be charged. Do it the same day you start the trial if you're only testing: you lose nothing and you can't forget.
If you prefer to keep the trial running, add a calendar reminder for day 5. One week passes fast, and the first $7.99 lands on day 8.
How to get a refund for Cleanup
Apple processed the payment, so Apple decides on refunds. The developer can't refund an App Store charge for you.
The request, in 4 steps
- Go to reportaproblem.apple.com and sign in with the Apple Account that paid.
- Choose "I'd like to…" › Request a refund.
- Pick the reason (for example "I didn't intend to purchase this item" or "Item didn't open or doesn't work as expected").
- Select the Cleanup charge and submit.
Apple usually answers within 24 to 48 hours, and you can follow the status on the same site.
What improves your chances
- Ask quickly. A request made a few days after the charge is easier to accept than one sent months later.
- Cancel first. A refund request on a subscription you're still keeping makes little sense.
- Keep it short and factual: "Free trial converted to a weekly subscription I didn't want. Canceled on [date]. Requesting a refund for the [amount] charge."
- One charge per request. If several weeks were billed, list them; Apple may refund only part of them.
Nothing is guaranteed: Apple reviews each request. If it's refused, you can reply to the email or contact Apple Support from getsupport.apple.com.
What you were actually charged
Cleanup doesn't have one weekly price. Its US listing shows ten "Cleanup Pro 1 Week" in-app purchases at different prices, so two people can pay different amounts for the same plan.
| Cleanup Pro option (US App Store) | Price | Per year if you never cancel |
|---|---|---|
| Featured offer: 1-week free trial, then weekly | $7.99 / week | about $415 |
| Lowest weekly price listed | $5.95 / week | about $309 |
| Highest weekly price listed | $11.99 / week | about $623 |
| Other weekly prices listed | $7.39, $9.99 | about $384 to $519 |
Source: the "In-App Purchases" section of Cleanup's US App Store page, checked 10/11/2026. Apple only lists ten in-app purchases there, so other plans (yearly, for example) may exist without appearing. Your Apple receipt shows the exact amount you paid.
Want the full review of the app itself, with its privacy label and the critics? It's here: Cleanup app review: cost, safety and how to cancel. And if you're wondering whether to trust it at all, read is the Cleanup app legit?
After canceling: keep your photos clean without a weekly bill
Canceling Cleanup doesn't undo what it cleaned: deleted photos went to your Recently Deleted album, and you still have about 30 days to restore them from the Photos app if needed.
Free options built into iOS
- Photos › Utilities › Duplicates merges exact duplicates for free.
- Settings › General › iPhone Storage shows the heaviest apps and offers to offload the ones you don't use.
- Sorting your albums by screenshots and videos already frees a lot of space. Our guide iPhone storage full: how to free up space walks through it.
If you still want an app
That's where we come in, and here's the honest version. Nino gives you 1 free clean, then you can keep cleaning by watching one optional ad per clean, or go Pro. On the US App Store, Nino Pro costs $5.99 a week, $34.99 a year (7-day trial) or $44.99 once for lifetime. The price shown in the app is the price you're charged, photo analysis stays on the phone, deletions go to a 30-day recoverable trash, and canceling is the same 2 taps described above. More options in iPhone cleaners without a subscription. 🐿️
FAQ
How do I cancel my Cleanup subscription?
On iPhone, go to Settings › [your name] › Subscriptions, tap Cleanup, then Cancel Subscription. You can also do it from the App Store app: profile picture › Subscriptions.
Does deleting Cleanup cancel the subscription?
No. The subscription is tied to your Apple Account, not to the app. If you only delete the app, you keep being charged. Cancel in Settings first.
How do I get a refund from Cleanup?
Request it from Apple at reportaproblem.apple.com: sign in, choose Request a refund, pick a reason and select the Cleanup charge. Apple decides, usually within 24 to 48 hours.
Why can't I find Cleanup in my subscriptions?
You're probably signed in with a different Apple Account than the one that paid, a family member subscribed through Family Sharing, or the subscription already expired and sits in the Inactive list.
How much does Cleanup charge per week?
On the US App Store on 10/11/2026, the featured offer was a 1-week free trial then $7.99 a week, and the listed weekly prices ranged from $5.95 to $11.99.
Will I lose my photos if I cancel Cleanup?
No. Canceling only stops the billing. Photos you deleted with Cleanup are in Recently Deleted for about 30 days, and everything else stays in your library.
